appointments & cancelation policy

I kindly ask that all clients respect my time and business by adhering to the follwoing policy. These guidleines help me run smoothly and ensure every client receives the best possible service.

appointments

All appointments are reserved especially for you. Please arrive on time to ensure you receive your full treatment.

deposits

A 50% deposit is required for all new clients to secure appointment.

Deposit details will be provided at the time of booking and payment must be made by bank transfer within the stated timeframe.

Appointments are only confirmed once the deposit has been received.

Deposits will be fully refunded or transferred if at least 48 hours’ notice is given.

Cancellations made within 24-48 hours will result in loss of the deposit.

cancellations & rescheduling

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

Appointments cancelled with 24-48 hours notice will be charged 50% of the treatment cost.

Appointments cancelled with less than 24 hours’ notice, or failure to attend, will be charged 100% of the treatment cost.

late arrivals

If you arrive late, your treatment time may need to be reduced or cancelled to avoid impacting other clients.

If your appointment cannot be carried out in full due to late arrival, the full treatment cost will still be charged.

no shows

Failure to atend an appointment without notice will result in a charge and may require pre-payment for future bookings.

By booking an appointment, you agree to this policy.

Thank you for your understanding and continued support.